Terms of service

 

NO REFUNDS.

NO EXCHANGES.

NO CANCELLATIONS.

THE LEX EXPERIENCE DOES NOT CANCEL ORDERS UNDER ANY CIRCUMSTANCE. YOU MUST BE SURE THAT YOU ARE ORDERING EXACTLY WHAT YOU NEED OR YOU WILL HAVE TO WAIT UNTIL YOUR ORDER IS DELIVERED AND RETURNED TO INITIATE THE REFUNDING PROCESS. 

IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, WHICH MEANS WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT ITS ORIGINAL PACKAGING OR LOOK WORN OR ALTERED IN ANY SHAPE OR FORM. FOR THIS REASON, ALL SALES ARE FINAL.

THERE ARE NO CANCELLATIONS AFTER YOUR ORDERED HAS BEEN PROCESSED AND SHIPPED.

IF YOU HAVE RECEIVED THE WRONG ITEM, EMAIL US PICTURES OF THE UNWORN ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.

RETURNS ARE ONLY ACCEPTED WHEN YOU HAVE RECEIVED THE WRONG ITEMS.

PLEASE DO NOT SEND BACK ANYTHING TO US WITHOUT APPROVAL FROM THE LEX EXPERIENCE. UPON APPROVAL WILL BE GRANTED A REFUND. ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.